I need some help. Here's the history:
I had an account with Rogers for a rocket stick while I was in university. All other household services were also with rogers. I separated from my exhusband in December of 2012. I called rogers prior to that to set up all new household services for my new house and had my cell and rocket stick transferred to my new address. All was fine. Until September 2013 when I called to cancel the rocket stick service as I was past the 2 year contract and was finished school so no longer needed the service. I cancelled it by phone.
Somehow the service was never cancelled and Rogers began sending the monthly bill just for the rocket stick to my prior address. (Which I had no access to and I was not aware of these bills being sent there - my ex is a long haul trucker and rarely home). The bill for all other services were mailed to my current address.
June 2014 my ex husband brings me a letter that was mailed to his address (my prior address). I opened it and it stated I was 7 months behind in my monthly charges for my rocket stick. I immediately called the number on the letter. The man I spoke to implied he was from Rogers (I know now he was not - he was from Total Credit Recovery). After explaining I cancelled the service 7 months ago and had received no contact from Rogers about the rocket stick since then, he told me I had 2 choices: dispute it by calling a different number and possibly doing more damage as a dispute would take time or pay it off now and it won't affect my credit rating with the credit bureaus. I took the second option since it wasn't a large amount of money. At the time I was not well educated in how credit ratings worked and assumed he was giving me accurate info. Paid over the phone by credit card.
I pulled my credit report several months ago to take a look at it. There's an O9 from Rogers communications regarding the rocket stick account. All other services with Rogers is listed under a different entry with a different account and payment history is perfect.
Called Rogers. Went through the info with 2 different people before being transferred to a manager. The manager said he understood the error and was submitting a request to another department to have the entire account history removed from my credit bureau history. I was given a reference number and told to call back in a week to get the final decision.
Called today. Denied.
Spoke to another manager who said there is nothing they can do. They cannot have the account removed by the credit bureaus because that's illegal.
Is this info accurate?
Is there anything else I can do?
Statistics: Posted by Melissa7791 — Sep 14th, 2016 3:24 pm